Shipping policy

 

Shipping Policy

1. Order Processing Time:

• All orders placed on our website will be processed within 1-3 business days, excluding weekends and holidays. Please note that order processing may take longer during peak seasons or promotional events.

2. Shipping Methods:

• We offer several shipping options to cater to your needs. The estimated delivery timeframes vary based on the shipping method selected during checkout.

3. Estimated Delivery Time:

• Our standard shipping aims to deliver your order within two weeks (14 days) from the date of purchase. Please keep in mind that this is an estimated timeframe, and actual delivery times may vary depending on your location and external factors.

4. Shipping Costs:

• Shipping costs are a flat rate of $10 for domestic and $25 for international. 

5. Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

6. Shipping Restrictions:

• We ship our products internationally. For international orders, packages can take up to 4 weeks to arrive. 

7. Delays and Issues:

• While we strive to meet our 1-2-week delivery timeframe, there may be occasional delays due to unforeseen circumstances such as weather conditions, customs inspections, or other external factors. We will do our best to keep you informed of any delays and provide you with timely updates.

8. Order Changes and Address Updates:

• If you need to make changes to your order or update your shipping address after placing it, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but changes may not be possible after the order has been shipped.

9. Lost or Damaged Items:

• In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and either provide a replacement or offer a refund as appropriate.

10. Contact Information:

• If you have any questions or concerns about our shipping policy or your order's status, please don't hesitate to reach out to our customer support team via info@graviet.co

By placing an order with us, you agree to comply with the terms and conditions outlined in this shipping policy.

Last updated: Oct 9th , 2023